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Terms of Service

OVERVIEW

This website is operated by AllenWell, AllenWell Oasis, AllenWell Holistics, Holistic Hope by AllenWell, and Hope Springs Early Learning Childcare (collectively referred to as “we”, “us”, or “our”). We offer this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to our services shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

  1. Safeguarding and Protection of Vulnerable Populations

We are committed to providing a safe and respectful environment for all individuals, particularly vulnerable populations, including the elderly, children, persons with disabilities, families, and migrants. We strive to ensure that our services are delivered in accordance with safeguarding best practices.

If you are a caregiver, guardian, or legal representative of a vulnerable individual, you agree to ensure the safety and well-being of the individual while utilizing our services. You also agree to provide accurate information to help us better serve these individuals.

We will take all necessary precautions to ensure that our services are compliant with relevant laws and regulations for the protection of vulnerable populations.

  1. Privacy and Confidentiality

We recognize the sensitive nature of personal information related to vulnerable populations. We are committed to safeguarding your privacy in accordance with applicable laws, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA), and will take all necessary measures to ensure the confidentiality and security of your personal data.

For vulnerable populations, such as children and individuals with disabilities, additional safeguards will be taken to protect their personal information. Personal data will not be shared with third parties without explicit consent from the guardian or legal representative, where applicable.

  1. Accessibility of Services

We strive to ensure that our website, services, and physical locations are accessible to all individuals, including those with disabilities. We are committed to compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and other relevant regulations to ensure equal access to our services.

If you have any specific accessibility needs or require assistance in using our website or accessing our services, please contact us at [Contact Information], and we will do our best to accommodate your needs.

  1. Safe and Supportive Environment

We are committed to providing a safe and supportive environment for all individuals, including families, migrants, and vulnerable persons. Our team is trained to be sensitive to the unique needs of individuals from diverse backgrounds and to provide culturally competent, trauma-informed care.

If you ever feel unsafe, discriminated against, or uncomfortable while using our services, please reach out to our customer service or management team immediately. We are dedicated to addressing any concerns and ensuring a positive experience for all.

  1. Consent and Guardianship for Minors and Vulnerable Individuals

If you are using our services on behalf of a minor (under 18) or a vulnerable individual (such as a person with a disability or a senior), you must be their legal guardian or have their consent to act on their behalf. By agreeing to these Terms, you confirm that you have the authority to make decisions on behalf of the individual and provide necessary consent for their participation in our services.

For minors, we require the consent of their parent or legal guardian to use certain services, including online reservations and other online services. We encourage parents and guardians to review the Terms of Service with their children or dependents to ensure they understand and agree to the terms.

  1. Non-Discrimination Policy

We are committed to providing an inclusive and equitable environment for all individuals, regardless of their age, gender, sexual orientation, disability, race, ethnicity, nationality, or any other characteristic protected by law. Discrimination of any kind is strictly prohibited, and we ensure that all individuals receive respectful and fair treatment.

  1. Emergency and Crisis Support

If you or someone you are caring for is in crisis or experiencing a mental health emergency, we encourage you to seek professional assistance immediately. We are not equipped to handle crisis situations, but we are happy to direct you to the appropriate resources.

Please contact your local emergency services or consult the following resources for immediate help:

Emergency Hotlines:

  • Emergency Services (Police, Fire, Ambulance): Dial 9-1-1 for immediate assistance in life-threatening situations.​
  • Peel Regional Police Non-Emergency: For non-urgent matters, contact 905-453-3311.

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  • Caledon O.P.P: For non-emergencies, call 1-888-310-1122. ​Homepage+1CFSPD+1
  • Distress Centre Peel: Provides 24/7 emotional support at 905-459-7777 (Brampton and Mississauga) and 1-877-298-5444 (Caledon). ​211 Ontario+1CILT+1
  • Mobile Crisis of Peel: Offers 24/7 crisis intervention support at 905-278-9036. ​
  • 24.7 Crisis Support Peel Dufferin: Available 24/7 at 905-278-9036 or 1-888-811-2222 for crisis support. ​
  • Health811: For health advice, call 811 or TTY 1-866-700-0007. ​
  • Kids Help Phone: A 24/7 service for children and youth at 1-800-668-6868. ​
  • Assaulted Women’s Helpline: For immediate support, dial 1-866-863-0511. ​PCAWA
  • Victim Services of Peel: Provides crisis intervention and support at 905-568-1068, available 24/7. ​Victim Services
  • Ontario Legal Line: For legal assistance, call 416-929-8400, available 24/7. ​CILT

Local Support Services:

  • Family Services of Peel: Offers counseling, educational programs, and support for individuals and families. Contact their Intake Department at 905-453-5775. ​Family Services of Peel
  • CMHA Peel Dufferin: Provides mental health and addiction support. For crisis support, call 905-278-9036 or 1-888-811-2222. ​Homepage+3CMHA Peel Dufferin+3CMHA Peel Dufferin+3
  • Housing and Social Support – Peel Region: Assists with financial aid, housing, and homelessness support. For more information, call 905-791-7800 or toll-free at 1-888-919-7800. ​Peel Region
  • Community Health Centres: Provide primary care, health promotion, education, and illness prevention services using a community development approach. ​Meadowvale Medical Clinic
  • Health Connect Ontario: For health advice, call 811 or visit Health Connect Ontario. ​CFSPD+2CILT+2Peel Region+2
  • Settlement Services – Peel Region: Offers housing assistance and other support services. For more information, visit Settlement Services. ​
  • CILT Peer Support: Provides peer support and crisis intervention. For emergency numbers, visit CILT Peer Support. ​
  • Toronto Central Health Line: For mental health crisis lines and other health services, visit Toronto Central Health Line. ​
  • Community Resources – Peel Region: For a comprehensive list of community resources, visit Peel Region Community Resources. ​
  • Local Information Numbers – Peel Region: For municipal services, dial 3-1-1. For local information, contact:​
    • City of Brampton: 905-874-2000​
    • City of Mississauga: 905-615-4311​
    • Town of Caledon: 905-584-2272​
    • Region of Peel: 905-791-7800 or toll-free 1-888-919-7800​
    • City of Toronto: 416-338-4766 or toll-free 1-877-338-3398​
    • Ontario Legal Line: 416-929-8400, available 24/7 ​

Please note that contact information is subject to change.

  1. International Users

If you are accessing our services from outside Canada, you are responsible for ensuring that your use of our services complies with all applicable local laws and regulations. We make no representation that the materials and services on the site are appropriate or available for use in locations outside of Canada.

  1. Online Reservation Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

  1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. We also reserve the right to modify or discontinue the Service at any time without notice.

  1. User Comments, Feedback, and Other Submissions

If you, at our request, send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

  1. Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all services delivered to you through the service are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind.

In no case shall AllenWell, AllenWell Oasis, AllenWell Holistics, Holistic Hope by AllenWell, or Hope Springs Early Learning Childcare, our directors, officers, employees, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service.

  1. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

  1. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

  1. Contact Information

Questions about the Terms of Service should be sent to us at webmaster@allenwell.com.