We do not collect personal information with the exception of what you choose to provide us.
That’s pretty much it. The rest of the policy explains in detail because we care about your privacy.
Privacy Policy
Privacy Policy
Effective Date: Tuesday, March 25, 2025
This Privacy Policy governs how AllenWell, AllenWell Oasis, AllenWell Holistics, Holistic Hope by AllenWell, and Hope Springs Early Learning Childcare (collectively referred to as “we,” “us,” or “our”) collect, use, protect, and disclose personal information that we gather from individuals, particularly vulnerable populations such as the elderly, children, persons with disabilities, families, and migrants, who use our services through our website and associated platforms.
We are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines the types of information we collect, how it is used, how it is protected, and how you can manage your privacy preferences.
By using our website or engaging with any of our services, you agree to the collection and use of information in accordance with this Privacy Policy.
- Information We Collect
We collect various types of personal information in order to provide our services effectively, including but not limited to:
- Personal Identification Information: Name, email address, phone number, postal address, date of birth, medical history (where applicable), and demographic information.
- Sensitive Information: In cases where we work with vulnerable populations such as minors, persons with disabilities, or seniors, we may collect sensitive information such as health records, caregiver information, or legal guardian details.
- Children’s Data: If you are a parent or legal guardian of a child under 18 using our services, we may collect their personal information with your consent. We do not knowingly collect personal data from children under 13 without consent from a parent or guardian.
- Health and Wellness Data: For services provided by AllenWell, AllenWell Holistics, Holistic Hope by AllenWell, and AllenWell Oasis, we may collect personal health data to better serve you.
- Usage Data: Information about how you interact with our website, including IP addresses, browser types, device information, and usage patterns. This may include cookie and tracking data.
- How We Use Your Information
We use the collected information for a variety of purposes, including but not limited to:
- To provide, operate, and maintain our services across AllenWell, AllenWell Oasis, AllenWell Holistics, Holistic Hope by AllenWell, and Hope Springs Early Learning Childcare.
- To personalize and improve your experience, particularly in relation to the needs of vulnerable populations such as children, seniors, and individuals with disabilities.
- To communicate with you regarding appointments, inquiries, or important updates related to our services.
- To process payments, donations, or purchases made through our site.
- To comply with legal obligations, including safeguarding vulnerable individuals and maintaining a safe environment.
- To conduct research and improve our services, ensuring accessibility and inclusivity for all, especially vulnerable groups.
For vulnerable populations such as children, elderly individuals, and persons with disabilities, we will use this information carefully and responsibly to ensure safety, security, and appropriate service delivery.
- Consent and Guardianship
When you use our services, you may be asked to provide your explicit consent, especially when sharing sensitive information. This is especially important when dealing with vulnerable individuals such as minors or persons with disabilities.
- For Minors: If you are using our services on behalf of a minor, you confirm that you are the child’s parent or legal guardian, and you consent to the collection and use of the minor’s personal information as outlined in this Privacy Policy.
- For Vulnerable Populations: If you are a caregiver, legal guardian, or family member of an individual who is a vulnerable person, you are responsible for ensuring their consent is obtained before their personal information is collected.
You have the right to withdraw consent at any time by contacting us. If you withdraw consent, we will stop processing your data, except where retention is required by law or for legitimate business purposes.
- Data Protection and Security
We take your privacy seriously and are committed to protecting your personal information. We have implemented reasonable physical, electronic, and administrative safeguards to protect the personal data we collect from unauthorized access, use, or disclosure.
However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.
For vulnerable populations, we take extra care in ensuring that sensitive information, such as medical history and legal guardian details, is stored securely and used only for the intended purposes.
- Sharing of Information
We do not sell or rent your personal data to third parties. We may share your information in the following circumstances:
- With Service Providers: We may share personal information with trusted third-party service providers who assist in delivering our services (e.g., payment processors, IT support, healthcare providers). These service providers are bound by confidentiality agreements and only use your information for the specific purposes we direct.
- For Legal and Safety Purposes: We may disclose personal information when required by law, such as to comply with legal obligations, or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- For Protecting Vulnerable Populations: In cases of suspected abuse, neglect, or exploitation involving vulnerable individuals, we may be required to disclose information to authorities to ensure the safety and protection of those individuals.
- Third-Party Websites and Services
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s website. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and enhance your experience. Cookies help us identify which parts of our site you find most useful, allow for a smoother user experience, and assist in personalizing content based on your preferences.
You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
- Retention of Your Information
We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, including legal, accounting, or reporting requirements. For vulnerable individuals, such as children or persons with disabilities, we will retain data only as long as needed to fulfill our obligations or provide services.
- Your Rights and Choices
You have several rights regarding your personal information:
- Access: You may request access to the personal information we have collected about you.
- Correction: You may request that we update or correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to certain exceptions.
- Opt-Out: You may opt-out of receiving promotional communications by following the unsubscribe instructions included in such communications.
- Withdrawal of Consent: You may withdraw your consent to the processing of your data at any time by contacting us.
To exercise these rights, please complete the Contact Us form in the Contact Us tab of our website.
Alternatively, you can reach us through the following:
- Email: webmaster@allenwell.com
- Phone: 3653410470
- Postal Address: Suite 104, Plaza II, 350 Rutherford Rd S, Brampton ON, L6W 4N6
- International Users
If you are accessing our services from outside Canada, please be aware that your personal data may be transferred to, stored, and processed in Canada, where we are located. By using our services, you consent to the transfer of your data to Canada and to the processing of your data as described in this Privacy Policy.
- Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, with the effective date of the changes clearly indicated. You are advised to review this Privacy Policy periodically for any updates. Changes to this Privacy Policy are effective when they are posted on this page.
- Intellectual Property
All website content (text, images, logos) is owned by *AllenWell, AllenWell Oasis, AllenWell Holistics, Holistic Hope by AllenWell, and Hope Springs Early Learning Childcare* and is protected under copyright laws.
13. Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please complete the Contact Us form in the Contact Us tab of our website.
Alternatively, you can reach us through the following:
- Email: webmaster@allenwell.com
- Phone: 3653410470
- Postal Address: Suite 104, Plaza II, 350 Rutherford Rd S, Brampton ON, L6W 4N6